Shipping & In-Store Pickup

In-Store Pickup Details:

 If you have placed an online order and selected In-store pickup from one of our 4 locations please check below to see order processing times specific to each store:

Viewmont - 1 to 3 Business Days
Mooresville - 3 to 5 Business Days
Morganton - 3 to 5 Business Days
Blowing Rock - 3 to 5 Business Days
Once your order has arrived at your selected location and is available for pickup you will be contacted via the phone number you included on your order. From the initial notification you will have 14 DAYS to pick up your order. If you do NOT pick up your order after 14 days then your order will be cancelled and you will be emailed an ONLINE CREDIT for the amount of your order. 
*ID is required for In-Store Pickup* 

Shipping

We aim to get all orders shipped out within 1-2 business days excluding our busy Holiday season. As soon as your package has shipped you will be notified via the email listed on your order.

*PLEASE NOTE*

Aqua B Boutique is NOT responsible for lost, damaged or marked delivered items. If there is a problem with your tracking information or the delivery of your package please contact the mail service directly before contacting us. We suggest this because as the listed recipient of the package the mail courier is often able to provide you with more information regarding the whereabouts of your package. In some situations an items tracking may not update but items do still arrive so we suggest allowing several days for tracking to show correctly. If a package is marked as “DELIVERED” but you have not yet received your package please contact the carrier directly to get this issue resolved as they are often able to check records giving detailed information on where your package was delivered. We can not be held responsible for orders where tracking shows the package was delivered to the address provided in your order.

To file a claim for lost or stolen packages please use the links below:

USPS CLAIMS:

 https://www.usps.com/help/claims.htm

1-800-275-8777

 

UPS CLAIMS:

https://www.ups.com/us/en/help-center/claims-support.page

1-800-742-5877

 

 

If you have any questions regarding your order/shipment please visit our  "Contact Us" page for info on how to reach out. PLEASE NOTE ➔ Once an order has been placed we are unable to make any changes to the payment method used on the order nor are we able to cancel orders.

 

We Now Offer Shipping To Canada!

Flat Rate Fee of $30 *Orders $100+ ONLY*

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