Exchange & Return Policy
We want you to love what you purchased — and we’ll do our best to make it right if you don’t! Please read below for our in-store exchange and online return policies:
In-Store Exchanges:
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Exchanges are accepted within 14 days of the original purchase date.
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Receipt is required.
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Tags must remain attached.
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You may exchange your item(s) or receive an in-store store credit. No refunds.
Online Returns:
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Returns are accepted within 14 days of delivery.
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Orders cannot be canceled or refunded once placed. No refunds.
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Returns are eligible for an online account credit which can be applied to a future purchase.
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You may exchange any regular-priced items before your order ships.
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Items must remain unworn, unwashed, and have tags still attached.
- Used returns (perfume, smoke, pet hair, visible wear) will be sent back at your expense, and future returns may not be accepted.
FINAL SALE:
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No changes can be made to orders containing FINAL SALE items.
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Final Sale Includes: (Accessories, Jewelry, Hair Accessories, Personal Care Items, Clearance, Holiday-Themed Items, Bodysuits, Warmies, Any other items marked as FINAL SALE)
DAMAGES:
- Report any damaged or missing items within 7 days of receiving your order (pickup or shipped).
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Reports made after 7 days are not guaranteed a resolution and will be reviewed case by case.
- Items must remain unworn, unwashed, and have tags still attached.
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Please note: Color variations due to screen settings, lighting, or photography do not qualify as damage.
- Submit all DAMAGED ITEM PICTURES through the Return Authorization Form below. You may submit up to 10 photos per form.
To Start an Online Order Return or Submit a Damage, Complete the Return Authorization Form Below:
Once we receive your return, please allow a few business days for processing. Please do not send back an item without first submitting the Return Authorization Form, this helps us keep track of your order for a quicker and easier return process.
Returns may take several business days to process. Please keep tracking information of your return for your own records.